Thomas guide
Troubleshooting
Use the visible error to narrow down the problem.
On this page
Model will not respond
Check Settings → Models & Providers, the selected model, and account access. Check internet access for cloud providers and whether the model server is running for local providers.
Open in Thomas does nothing
Make sure Thomas is installed. Your browser may ask permission to open a desktop app. If the link handler is unavailable, use Download ZIP and the desktop package installer.
Phone loses connection
Keep the Thomas computer awake and its connector running. Check the Phone workspace and the phone’s network connection. Do not share pairing codes or connection credentials in a bug report.